If you are a charity on our default payment processor, Network for Good, who would like to refund a donation, Contact Us with the donor's name and email address, or the transaction ID of the donation and we'll dig right in.
Network for Good donations are only able to be refunded prior to the 10th of the following month.
If you're an NFG charity with a donor requesting a refund for a donation that you've already received from NFG, or the refund window has passed, the refund will need to be handled outside of CrowdRise.
If you are a charity on WePay who would like to refund a donation to a donor, you can issue refunds independently through your account's Report Center. Simply log in, locate the appropriate donation, and click the REFUND button. The donor will receive a confirmation email right away and funds within 3-5 business days.
Donations processed by WePay are able to be refunded up to 90 days after the donation date. Donations older than 90 days may still be able to be refunded but WePay may need to be contacted directly to complete the transaction.
Charities are always welcome to refund donors outside of CrowdRise, via their own accounting methods.
Please note that issuing a refund for any contribution will automatically void the donor's original receipt.