My card keeps getting rejected. Why?

We use WePay and Network for Good to process donations.  Both are PCI Level 1 Compliant (that's the best) so your credit card information is secure. However, sometimes your donation is rejected.  Be sure to enter the name and billing address that's on your credit card statement and double check that you entered the payment info perfectly and try again.  If that doesn't work, please try a different credit card.  Most importantly, don't give up because it's for a good cause.  

Sometimes donations are rejected for unspecified reasons, and there are certain countries where credit card processing isn't supported at all.  If your card is rejected even though you're positive that you entered your correct information, please email us at and we'll give you the greatest customer service in the world.


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