Please ensure that the file is in any of the following formats: jpg, jpeg, gif or png. Make sure that the file extension isn't saved with uppercase letters - our uploader can be a little sensitive sometimes. The bigger your photo, the longer it will take to upload but it should only take between 3 seconds and 1 minute to upload.
Here are the recommended dimensions for all photo upload options on CrowdRise:
Campaign photos: 600 x 400 pixels
Header logo: 700 x 80 pixels
Event banner: 1000 x 5000 pixels
Profile Image: 375x375 pixels
Nonprofit profile banner image: 1000 x 350 pixels
We don't know exactly what a pixel is but any reputable photo editing software will be able to help.
Why is it asking me to crop my picture?
All of the image placeholders on CrowdRise are generally rectangle, oriented in landscape format.
If your photo does not fit this format already, you will be asked to crop the top and bottom edges. You can also crop out that person who photobombed your otherwise lovely photo.
The best way to prevent cropping is by starting with a horizontal, rectangular image.
Why does my photo look stretched out?
Make sure that any photo you upload is at least the recommended size listed above (that just means you don't want to use really small photos or they won't look as good). If it’s smaller than the recommended size, it will be stretched to fit.
Why is my photo facing the wrong direction?
Make sure your photo is facing the right direction before you upload it. Mac computers will automatically turn your photo the correct direction on your computer, but it may not really be saved that way.
Even if it looks right on your computer, you should open it using the photo software on your computer or a free program online to double check that your photo is actually oriented in the right direction, and then save it. This way, the upload to CrowdRise will be perfect.
If you have any trouble getting your pic uploaded, Email Us with the photo and the URL of the campaign where you'd like the photo uploaded and we'll help.