Why won't my donation go through?

To minimize fraudulent transactions, our payment processors choose to decline the authorization on charges where the address, zip code, or card security code does not match the info on file with the issuing bank. Most people make an error when entering their billing address so you should probably check that one first.

If your address and zip code are absolutely correct, here are some other possibilities...

1. Your bank could be blocking the donation because they don't recognize the charge. This is especially true when the donation amount is large or when you are donating from outside of your billing zip code. Simply reaching out to your bank to confirm the donation is legitimate should do the trick if this is the problem.

2. If you’ve downloaded or enabled some browser plug-in's or set up your browser settings a certain way, that can also prohibit pages from loading or links from opening up on some websites. In this case, you should open an alternative browser and complete the donation. If you don't have another browser, you can download FireFox by clicking Here.

3. If number one or two do not work, the very last troubleshooting option would be to try donating from a different computer on a different internet connection. If you’re able to donate from a different computer, we know that the issue is definitely unique and has to do with your computer settings or could even be a Firewall setting if you’re trying to donate from a workplace or other community network.

Please note that rapid, repeated donation attempts will trigger fraud review by our payment processors' security teams. Please try to give it some time before attempting again.

If you are still haveing trouble making your donation please Contact Us and we will continue to troubleshoot.


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