Network for Good is the default payment processor for all US charities.
WePay is the payment processor for all Canadian charities, as well as some US charities who have made the switch. Both are great options and won't affect your fees at all.
What is Network for Good?
If you're looking to contact Network for Good, you can email them Here or call 888-284-7978.
You can also read their nonprofit FAQs Here.
What is WePay?
WePay is a payments company based in Palo Alto, CA and processes transactions for over 250,000 merchants. WePay is PCI Level 1 Compliant (that's the best). If your charity chooses WePay as its payment processor, donations will be deposited directly into your WePay account in real-time.
WePay charges a 2.9% + $0.30 payment processing fee (this is in addition to the CrowdRise transaction fee, which varies depending on your account's plan).
The absolute best way to reach WePay Support is through this Contact Form.
You can also reference their FAQs Here.
Why not PayPal?
After so much research, we discovered that while PayPal is convenient if users already have an account set up, their policies don't provide the best user experience when it comes to peer-to-peer giving.
Network for Good and WePay are optimized for crowdfunding, which means that they have Trust & Safety rules created specifically for the purpose of accepting and disbursing a lot of donations quickly, which is why we use 'em at this time.
Feel free to Contact Us if you have any other questions.