How do I know if an email is really from CrowdRise?
It’s a good thing to be cautious about your personal information-especially on the internet. Some people try to acquire personal details (such as usernames, emails, passwords, or financial information) by impersonating a website or another individual. This behavior is known as phishing.
While our team does our utmost to keep your information safe, we want to arm you with the know-how to guard yourself if you receive an email from someone posing as a legitimate donor, organization, or even a CrowdRise employee.
If you receive an email and it looks suspicious, contains unfamiliar links, urgent requests, or promises of additional donations, you should take extra precaution. Be careful not to click on any links within the email, and do not reply to an instant message or chat if you suspect the message might be inauthentic or the sender untrustworthy.
How to discern a fraudulent email from a legitimate one
It’s not always easy to tell when an email is a phishing attempt disguised as an email from our team. After all, the person sending the email is trying to make it as difficult as possible to tell the difference. Here are some things to look out for:
The Email address
It sounds simple, but the email address reaching out to you should be from our team. Be sure to check the spelling of CrowdRise, as fraudsters like to create emails that look similar to the real ones, such as email@example.com or support@CrowdRiise.com. Do not reply to these emails.
Legitimate emails from our team will end in @gofundme.com, @crowdrise.com or from @crowdrise.zendesk.com. If you’re ever unsure, you can always contact our team directly.
Any included links
Links to all CrowdRise campaigns begin with https://www.crowdrise.com/ or occasionally https//go.crowdrise.com. Similar to the methods used for creating fraudulent email addresses, some phishers will create URLs that look similar, so be sure to read them carefully before clicking on them.
If you accidentally click something that doesn’t look quite right, don’t worry, simply close out that tab in your browser right away.
Strange Tone or Requests
Fraudsters will often use a tone suggesting immediate action needs to be taken. This creates a sense of urgency which can fluster the reader into not thinking clearly about what’s being asked of them.
Remember that when our team sends you something that requires action on your part, we will still never ask you for your passwords or banking details, so if you receive an urgent message asking for either of these, do not respond.
Last, but not least, you can always report emails or websites that you think might be fraudulent to our team so that we can investigate. Do this by forwarding the email and any attachments to firstname.lastname@example.org or email@example.com, or contact our team using the ‘Submit a Request’ button below.