As a campaign gains momentum, it is seen and shared by people around the world. You might see individuals outside of your network interacting with and contributing to your fundraiser, and you should enjoy the excitement! As your story reaches new audiences across the globe, however, it’s important to be aware of the potential risk that this visibility causes.
In addition to donations from strangers who were inspired by your cause, there is also a chance that some donations will be made without the permission of the person who owns the credit card. When this is done, there is an increased risk of refund requests or chargebacks. We want to empower you to protect yourself before these two things happen.
Our own Payment Review team works around the clock alongside our payment processors to prevent any unauthorized use of cards on our site. That said, when a credit card is compromised, it can be used at any merchant across the web, including CrowdRise. This means that our team is always looking out for these types of donations so that when we see them, we take action and return the donated funds to the cardholder.
To keep your campaign as safe as possible, there are even some signals that you can watch out for. Here are a few things to keep in mind when protecting yourself from donations made without the authorization of the cardholder:
- Donor names that don’t make sense as the name of a person or organization.
- A large number of donations under the same name without explanation.
- A donor you don’t personally know asks you to provide a refund through other means than the CrowdRise platform.
If you see any of the above-mentioned things happening on the campaign, you can refund the transaction through your account’s Report Center, or Contact Us for assistance. We’ll be happy to review those donations with you and address any other questions you may have.